Overview
Selmo Packaging ensures the highest quality in all our products. If you are dissatisfied due to a defect or discrepancy, we offer a returns policy for the items sold online as outlined below.
Eligibility for Returns
- Returns are accepted within 14 days of delivery.
- Items must be unused, in original packaging, and accompanied by proof of purchase.
- Custom-printed or bespoke products are non-refundable unless the issue is due to a manufacturing error.
How to Initiate a Return
- Contact our customer service team at info@selmopackaging.com or call us at +94 772226941 with your order details.
- Provide photos and a detailed description of the issue.
- Upon approval, ship the item back to our designated address.
Refunds & Replacements
- Refunds for approved returns will be processed within 10 business days.
- Replacements will be issued for eligible claims, subject to production timelines.
Shipping Costs
- If the return is due to our error (e.g., defective product), we will cover shipping costs.
- For other cases, the customer is responsible for return shipping.
Exclusions
- Damage caused during storage or misuse by the customer.
- Minor variances in print color or design, as these are part of standard manufacturing processes.
